This issue may be related to a configuration setting in the program or a printer driver issue. To fix it, you could try the following steps:
- Check the program settings: Ensure that the program is not set to print in black or grayscale only. Look for any options related to printing or text color settings and adjust them as necessary.
- Update printer drivers: Make sure you have the latest drivers installed for your printer. Visit the printer manufacturer's website and download/install any available updates for your printer model.
- Test with a different printer: If possible, try printing with a different printer. This will help determine if the issue is specific to your printer or if it persists across different devices.
- Contact software support: If the above steps do not resolve the issue, reach out to the software's technical support for further assistance. They may be able to provide specific troubleshooting steps or a solution to the problem.
Please note that without more detailed information about the specific software version, printer model, and any error messages, it is difficult to provide an exact solution.