Question

SP02 assistant doesn't find my device anymore. How can I fix it?

Answer 1

It is possible that there could be a technical issue causing the software to not detect the device. To fix it, you can try the following steps:

1. Make sure the device is properly connected to the computer and turned on.
2. Restart both the device and the computer.
3. Update the software to the latest version.
4. Check if there are any driver updates for the device. Install them if available.
5. Try connecting the device to a different USB port.
6. If the issue persists, contact the support team for the "SpO2 Assistant" program for further assistance.