Why has your organization not responded to my Activation Request to your info email for almost 200 hours?

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Hello,

I bought this English Program years ago, but apparently I've already installed it in another computer. I no longer have that computer with me. Is there any way I can install it in my new laptop? How can you help me? I've already installed the program but the activation key doesn't work.

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Becourse of technical issue, and i was try to install with my computer is not recognize i dont know what happen can you help me how to install or to download with my computer

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