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Why isn't EZ Gig not detecting my external drive?

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asked by about Apricorn
edited by

I had to purchase a new laptop going from a Lenovo to an almost identical Lenovo. Best Buy sold me your cable to transfer from old hard drive to new laptop, however your software is saying it can't find a drive. It is visible in Windows Explorer however and I can click and see data, so curious why your wizard isn't finding it.

1 Answer

0 votes
answered by (236k points)
edited by

The one thing I could possibly think why the hard drive isn't detected is because of compatibility or lack of support for that particular drive.

Unfortunately, I couldn't find another version of EZ Gig updated for newer versions of Windows, which this could be a problem as well.

Try running it in compatibility mode. Right click the main icon and then choose Properties > Compatibility. From the drop down list, select Windows XP or even 7.

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