According to the AuctionRPM official website, you need an application called Symmetric Software Support Utility that you can get from the support page in order to contact the live support team. However, from what I understand, the service isn't free, so you should look around first and see how much the support is going to cost you.
In case the support service for AuctionRPM isn't available, I recommend contacting the company directly either via the info@auctionrpm.com email address or by phone: (209) 588-1232 or (866) 802-6508 (USA, CA number).
