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Unable to run Magnum Anti-Malware

0 votes
asked Apr 28 by Carole Lucas about Magnum Anti-Malware
edited Apr 28 by Stephen Prastman

Recently, someone has hacked my system. When I first get on my laptop, a box comes up with "do I want to allow ZAM to change my laptop?" I click "No", then on my home screen it says that Magnum cannot open. I paid for a lifetime subscription to Magnum and need help now. Please help me.

1 Answer

0 votes
answered Apr 28 by Stephen Prastman (254,570 points)

Unfortunately, the Magnum Anti-Malware website seems to be inaccessible at this time and I'm not sure if it's a temporary issue or if the product no longer exists. However:

  • ZAM - according to the information I could find, ZAM is actually Zemana AntiMalware, so this may be the security service that you subscribed to.
  • UAC - the prompt that you receive, the one asking you if you want to "allow ZAM to change your computer", is a Windows security feature called User Account Control that has been introduced since Vista. Like every other antivirus / antimalware tool, ZAM needs to be able to make changes to your PC, so you need to click Yes on that prompt.

In case you still have issues, try contacting Zemana AntiMalware at this email address: support@zemana.com

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