I have this program installed, but my video files don't load. How can I fix this issue?
I believe that the problems you encountered are related to the codec and file support. Try installing a codec pack and then attempt playback and adding of the video files into the application.
For example, you could try using Combined Community Codec Pack since it has great support for almost all known video and audio files.
You can download a safe copy through the following page: http://combined-community-codec-pack.software.informer.com/