I was updating the program and when it finished downloading, the message came for a "Runtime" error. How do you fix it? It was working perfectly before updating.
Sometimes newer versions of apps require a certain Service Pack to be installed as well. I recommend installing the latest updates for your operating system through the Windows Update section and then re-download the software to initiate its connection.
I know I've encountered the same error with Skype and Windows 7. The app didn't work until I upgraded to Windows 7 Service Pack 1.
Additionally, install the latest version of Visual C++ Runtime apps: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads