You are trying to play a game on an unsupported environment. It doesn't matter if it's Box, Bluestacks or Memu, because apps are configured to run on a certain type of hardware and it's known that not all apps are working in these emulators. Unfortunately, the only thing you can do is to try other emulator (Memu or Bluestacks) or report this to the developers.
There is also the possibility that your computer is not powerful enough when it comes to the graphical settings.
Try Memu using the following link: http://www.memuplay.com/