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Scanner appears to give wrong results.

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asked by about Crucial System Scanner
edited by

Please, can you help? I have 4 Ballistix 4MB modules of memory installed, and Crucial Scanner shows that only 3 slots are occupied. Other system reports confirm the presence of all 4 modules. I have also tried to search the database on Crucial website to check my previous order to correctly identify the memory in my PC and was unable to do so. I think it was further back than the database would allow. I want to add a two further 4MB modules to my PC to fill the remaining 2 slots or change the entire existing memory for faster modules. Could you please say why Crucial Scanner would fail to identify all 4 installed modules, and 2) Is there a way I can access my previous order so I can establish what I actually purchased? Thanks and kind regards, Roy Kelsey.

1 Answer

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answered by (309k points)
edited by

I've installed the application, and the software is displaying all the memory modules, also it recommends alternatives to replace them from the Crucial store.

If you want a second opinion about your memory modules, use CPU-Z application which is capable of providing all the information you need about the memory banks.

There is also the possibility that one of your modules to be corrupt.

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