It is not reading Microsoft Office Word files.
The 2010 version of Ashampoo Office is capable of opening Word 2007 format files (ie. DOCX). I managed to find a description for this application and it was clearly mentioned that the 2010 version of TextWriter (Word equivalent) can open Word files without errors.
There is also a new version released, that has full support for Word files. You can download it through the application page at Software Informer: http://ashampoo-office-2016.software.informer.com/
Thanks for that
Sorry - I should have perhaps mentioned that I am using Office 16 which could make a difference