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Printer is suddenly not working at all.

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asked by about HP Deskjet 3900 series
edited by

My printer just stopped working. Has both inks. System says "Status: offline", but the printer is hooked up same as always. I'm still using this little gem after 10 years, and it has always worked perfectly. Also, I'm still using windows XP (diehard) -- are the drivers not talking to XP anymore?

1 Answer

0 votes
answered by (309k points)

Yes, sometimes drivers can get corrupted or various installers affect their good functionality. The first thing you have to do is to check if the cables are connected. Additionally, you can go to Hardware and Devices in Control Panel and right click the printer. Select Online and then try to print something. If you still experience issues, then simply reinstall its drivers.

Secondly, this product is now part of a retired product list and HP removed all the content and support for, therefore you can't rely on them. If you still have the CD with the drivers, then reinstall them.

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