As a Gold Member, you benefit from the various offers provided by your membership. For example, you will get 1 year of 24/7 technical support for almost anything that happens with your PC, but the only way to initiate the support session is through the official website created especially for this.
Access the link below, then use the number on the upper-right section to get in touch with the support team and they should explain it further what it needs to be done.
