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Help with locked pictures.

0 votes
asked by (120 points) about Our Cruise Photos Digital
edited by

I purchased a photo CD from my cruise. I got home, put the CD in and downloaded the software only to find that all of my pictures are locked. There must be some mistake. I cannot get a hold of anyone at this company to figure out how to correct this issue. I submitted a support ticket, but have not heard back. I sat on hold for 2 hours today when all of the sudden I was disconnected so I called back and they were closed. Are you kidding me? I'm frustrated. I don’t understand why there are not just regular JPEG files burned onto the CD that I purchased. This is ridiculous. I want my pictures or my $350 back. I've googled the heck out of this and was not surprised to find that there are lots of people who have the same issues. I've tried uninstalling and re-installing the software, restarting my computer, I've allowed the program to bypass my firewall and my pictures are still locked.

1 Answer

0 votes
answered by (309k points)
edited by

Try updating to the latest version of this software using the link I've posted below. They've said it should work this way. Make sure you follow the instructions carefully and avoid opening Get the Picture application as instructed on the same page.

If it doesn't work, keep opening tickets and insist on a solution.

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