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Newsoft CD Labeler and Mac OS 10.10.5 error.

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asked by about NewSoft CD Labeler
edited by

I have a Mac with the OS 10.10.5 and when I try to open the New Soft CD Labeler software, it display a message "A Brother printer could not be found". What must I do?
I have a brother MFC-J870DW printer.

1 Answer

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answered by (329k points)

You need to make sure that your printer is properly installed on your Mac OS. As you can see in the image below, this printer doesn't have support for Mac OS 10.5.5. This is the main reason OSX doesn't recognize the printer.

enter image description here

You will have to contact Brother in order to obtain a driver for your device. Use the following URL: http://www.brother-usa.com/askus/

Note: The serial number is on the white sticker attached to device.

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