The only way to contact them is through the available contact options. Luckily, there is no need to visit any forum at all. Use the details below to reach them:
Phone: 217-446-9574
Fax: 217-446-9596
Sales Email: sales@ctscomp.com
Support Email: support@ctscomp.com
Note: Technically, the chat should resume from where it frozen based on a chat issue ID. Check your email and when you contact them again, give that ID and you can continue the chat.