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Email to customer when ticket is closed.

0 votes
asked by about Infra InfraEnterprise Controls
edited by

Why is the email message that I send to my customer at the bottom of the email (they don't always scroll down that far since it all looks like the same ticket they originally wrote so they don't see my message)?

Is it possible to use HTML in my email message to my customer when I close the ticket (I could make the message flash in red letters etc to draw their attention to it)?

1 Answer

0 votes
answered by (329k points)

I have looked for this application and additional troubleshooting documents/user guides/manuals, etc., but there isn't anything available. However, if you have it installed on your computer, go to Help > Contents. Additionally, look in the installation directory for files that might help you overcome this issue.

Note: It appears the product doesn't appear to be available anymore. The official link leads to the VmWare website.

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