When I click on a call to load I get a Samurai Exception: Object doesn't support property or method 'Clear Components'.
I have looked and searched for this issue, but it doesn't appear on any of the websites visited or in the search results, which means it'a a localized error. I recommend contacting the official developers. They should provide additional support for the product you're using.
Support page: http://www.verint.com/solutions/contacting-verint-support/