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Can't install PenPower Pad.

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asked by about PenPower Jr.
edited by

When I switched to Windows 10 and reinstalled PenPower Jr., the software is not able to identify the PenPower Pad. What can I do?

1 Answer

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answered by (329k points)

You need to disable Driver Enforcement in Windows 10 in order to install the driver for device to be recognized. Go to Start > Settings > Update and Recovery > Recovery > Restart. Wait to restart then choose Troubleshooting > Startup and reset again. Choose option 7 when the list is presented, then boot and reinstall the software. Attach the device as well and it should be installed. Accept any warnings that might appear related to driver installation and continue. Reboot the PC and then you can use the device normally.

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