Resetting password

Question

HP SimplePass requires me to reconfirm my Windows password before I can get access to my laptop. I cannot remember this password. Where will I find this or reset it?

Answer 1

HP have recommended two ways to deal with this:

• Perform a system recovery. If you didn't touch the Recovery partition or application, then you might have a way to use the last known password.
• Use the Support page to diagnose the Biometric device: http://support.hp.com/us-en/product/HP-ENVY-dv6-Notebook-PC-series/5296055/model/5316900/document/c03718240

I believe you will have to use the first option since you don't have access to the system to tweak the settings.

Answer 2

Go to programs and open hp simple pass app and select forget password it will ask security question set by user(you), answer it then create a new one.

(or) Go to device manager (or) control panel and uninstall program from programs and features
and reinstall it.

Answer 3

I can't get into my computer as it want simplePass. I have a small pass word of four numbers that I used on a small screen which opened my laptop but now after putting the four number it does not open but lead me to a simplepass screen to enter new password and confirm new password. All that I have tried it says simplePass could not validate password