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Scanner will not work after Windows 10 upgrade

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asked by (120 points) about HP Officejet Pro 6830
edited by

Scanner will not work after Windows 10 upgrade. What should I do?

2 Answers

0 votes
answered by (309k points)
edited by

If the device is not working after Windows 10 upgrade, then I recommend you to manually remove the driver and the software related to HP. You can do this via the classical way from Uninstall a Program in Control Panel.

After this procedure, download the installation package from the official website and launch it using Run as Administrator.

Download page: http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-Pro-6830-e-All-in-One-Printer-series/5390307/model/5390308#Z7_3054ICK0KGTE30AQO5O3KA30R1

Note: Before installing the new package, make sure to disconnect the device from your PC and attach the cable when prompted and that's it, Windows will continue the installation normally as it should.

0 votes
answered by

I have fi-6130 not 6830

the scanner works with windows but not through scandall pro. when I try to use scandall pro it saysno scanner found. please help

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