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Canon MF Toolbox only shows former MF model.

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asked by (120 points) about Canon MF Toolbox
edited by

I have removed my Canon MF 4890dw and have installed a Canon MF 229dw. I am unable to get the scanning Toolbox software to work. It only shows the 4800 series as being available (even though it is not available) and does not show the 220 Series. I have uninstalled it and reinstalled it, and still nothing. Any ideas appreciated.

1 Answer

0 votes
answered by (264k points)

The previous toolbox was developed to support only that product which means you will have to uninstall it completely from your computer and then download the new version created to support the Canon MF 229DW device. Access the link below and choose your operating system, then expand Software or Recommended downloads and save the new MF Toolbox to your computer. Install it, reboot the PC and then the device will be available for selection.

Support page: http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/black_white_laser_multifunction/imageclass_mf229dw#DriversAndSoftware

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