You'll have to contact the ones who issued the application in the first place. This is a car-related application that's issued only to customers.
The official website that sells the application only has a Toll Free number that you can call. Their contact link leads to the same homepage, which means there is an error.
Use the following number to call them and explain the situation:
Toll Free: 800-954-5454
Mon-Fri 8am-3:30pm PST