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I can't log in to QB Premier NP edition 2011.

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asked by about QuickBooks Premier: Nonprofit Edition 2011
edited by

I keep getting a message that "The attempt to log in with the user name failed. This user is already logged into the company file." I am the only one who has access and I just don't know what to do.

1 Answer

0 votes
answered by (236k points)

Certain applications have Session IDs which means that you're probably logged on, but there is a bug that prevents you to access the contents. That Session ID is usually deleted when you close the computer, restart it, or close the application. You should do all these operations and then try logging in again. Additionally, if the content in the application is backed up on your PC, reinstall the application and then create or add your username.

There is an additional way to obtain support: contacting a QuickBooks Expert. They are IT technicians trained only for QuickBooks.

Use the following link to locate one: http://proadvisor.intuit.com/search/index-standalone.html#/

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