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Conversion error.

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asked by about Freemake Video Converter
edited by

When I try to convert MP4 H264 (16:9) to WMV, Freemake Video Converter just stops and displays the message: "Please make sure the files are not corrupted". How to fix this?

2 Answers

0 votes
answered by (329k points)
edited by

Several other users reported the same problem that you've encountered. It depends of the location of the source file. If the source file is on your local machine, then it is possible that you have previously installed some other codec packs and you are liable to load conflicting codecs or possibly even malware, and for these resasons you should avoid loading them at all. Make sure you have installed the .NET Framework 4, and that you have the latest version of Freemake Video Converter. If this doesn't help you, try converting the MP4 file to AVI and then the resulted AVI file to WMV.

If the file is hosted on the Internet, then you should use the Paste URL button located in the top-right section of the program's window instead of downloading it and trying to convert it. If you get the same result, you should check your Internet connection, because conversion failure has been reported due to unstable Internet connection.

If none of this helps, you might want to do a System Restore back to when your system was stable.

0 votes
answered by

I have tried all those listed, still getting the error.

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