How to reach Origin's customer service?
To reach Customer Service, visit the following URL: http://help.ea.com/en/contact-us/new/?product=origin
Once you are on the website, click the platform you use your game and choose the topics. Login with your username and password and Live Chat will be available and that’s it. I have previously used this with Battlefield due to a code-redemption error and it was fixed by the technician.