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I lost my phone with sim. How can I recover Viber?

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asked by about Viber Messenger
edited by

I have a Viber account in my phone. I have installed Viber in my iPad using the same number. However, my phone has been stolen. Now I have another gadget and I want to install Viber there using my one and only account. However, putting the mobile number, it says "An activation code has been sent to your mobile phone, enter the code below:" and since I lost my mobile phone with the number registered in Viber, I cannot get the code. What can I do to install my Viber successfully in my new gadget using my original number?

1 Answer

0 votes
answered by (236k points)

It's not possible to activate the device if you don't have access to the old number. You still need it for all the operations. However, you should report to the carrier that the old number has been stolen and they will give you a new SIM card with your old number. You might need to pay for a fee, but at least the number will be in your possession again. After this procedure, you can activate Viber again on the new number.

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