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Snapchat video lag

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asked by about Snapchat
edited by

I have HTC 816g phone. When I record a video in Snapchat, it turns out to be in a very bad quality. I've tried to uninstall the app and reboot the phone, but it doesn't work. Which Snapchat version is good for my phone? Maybe that is the reason?

1 Answer

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answered by (309k points)
edited by

This is a very strange behavior because the phone is equipped with a primary 13 MP camera and a secondary camera at 5 MP 1080. This could be caused by a bug in the Snapchat's functionality. Go to Settings > Applications > All tab > Snapchat. Clear all the data and the cache, then uninstall it. Reboot the phone and re-install the application again and repeat the recording process. It should work correctly now.

Download Snapchat: https://play.google.com/store/apps/details?id=com.snapchat.android

Alternatively, submit your request to the official developers here: https://support.snapchat.com/co/press-contact

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