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Getting errors when trying to login

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asked by about SCI.RemoteScan
edited by

Got the following error message when trying to login: Version check failed. Underlying connection was closed. Unexpected error occurred on send.

1 Answer

0 votes
answered by (309k points)
edited by

The SCI.RemoteScan is not available as a public product and it's used by the ones who are in this field of work with IDs. If you have access to the downloads, you will have to manually remove the application/plug-in from your computer, and then re-install it using the downloads provided to you by the developers of the software. Based on the error above, it seems that you can't login because the program doesn't have the latest version installed.

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