Support Assistant is not working. How do I fix it?
If the application is not working properly, then I would recommend downloading the latest package available on the official website. The problem could be caused by application corruption or registry faults.
Download the application using the following link: http://ftp.hp.com/pub/softpaq/sp68001-68500/sp68201.exe
To find additional information regarding the HP Support Assistant, use the homepage as well: http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl_ot_ob_ds_pd/hpsupportassistant_cc/dt#.VW1aeM-qovE