I've paid $19.99 for the one year version of Youtube Music Downloader software with my credit card. The site said I should receive an e-mail with a code number, but I have never received it. I went to the tech site and filed out the info that was requested, hit the submit button, but couldn't send my inquiry. Said "page couldn't be displayed". Please help so I can either get my money back or get what is necessary to download music from YouTube.