There is no such troubleshooting information for this application. I have searched everywhere, but I didn't find anything related to this request. Try accessing the installation folder because many applications store settings in DAT or INI files. Additionally, check the File > Export to see the available export options from the application.
If you can't find anything, then I recommend checking the Support page where you can get in touch with the developer of this application: http://www.avanquest.com/USA/group/contact/