The triangle may indicate a warning. While it's not an error, I believe the software can't connect to the Cloud servers. Try turning off the firewall (Start > Control Panel > System and Security > Windows Firewall) then reboot the PC and attempt to connect again. Secondly, check the proxy settings of your browsers, especially Internet Explorer, then try again to connect. Additionally, access the Services menu (Start > Run > Services) and locate Hitachi Backup in the list. If it's stopped, right click it and select Start. This could also be a problem with the software.