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Installing a new version of the software.

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asked by about Kaspersky Internet Security
edited by

I am trying to install a 2015 version and it won't recognize the activation code. Tried to remove old 2013 version and re-install new version and it won't let us.

1 Answer

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answered by (194k points)

Upgrading from an old version to a new one, sometimes you will also need to update the license number as well. Unfortunately, I can't provide support for this request since I'm not an official Kaspersky representative. I recommend checking the official website where you can get in touch with support. They should provide all the necessary details related to this process.

Support page: http://usa.kaspersky.com/support?0

Click on the product you have then follow the guidelines.

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