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I cannot get the Zoom Browser EX to recognize the connection with my two Canon cameras.

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asked by about ZoomBrowser EX
edited by

Since August, we have not been able to get the Zoom Browser EX to connect with our cameras. The program opens but I cannot download any pictures taken since August. I have tried using a new cable and tried a different ports. It appears that this program was last updated in 2013. Have there been updates since then that we have not received?
Would updating this program help?

1 Answer

0 votes
answered by (264k points)

I don't think the programs is the faulty one right here, but still, re-install it because you don't have anything to lose. It's just a simple application which manages images from Canon cameras. However, it's possible that the software requires upgrading or if you use another Windows version other than the one released for a specific version, then you will encounter issues.

Access Canon Support, and enter the details about your Canon cameras, because it's possible you have to download another version of Zoom Browser EX.

Next, check the drivers in Device Manager. Go to Start > Run > devmgmt.msc and make sure that all drivers are installed.

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