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Incompatibility problem between One Touch and Xerox scanner.

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asked by about OneTouch
edited by

Received One Touch 4.5 with my refurbished Xerox DocuMate 3220 scanner and installed it on my Dell Inspiron laptop running Windows 8. I encountered many problems since. On recommendation of Xerox tech support, I downloaded One Touch version 4.6 and installed it. Half the time the One Touch interface does nothing and will not get the scanner to work. Is there a solution for this?

1 Answer

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answered by (80k points)
edited by

In order to fix your problem, you should visit the Xerox official website first. From there, download and install the driver that is compatible with your Windows 8 system. Use the User Manual from the same site for further assistance in this process.

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