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The PC/laptop doesn't detect the printer.

0 votes
asked by about Canon MX390 series MP Drivers
edited by

I bought a Pixma 394. Problem is, it won't connect to my PC (Windows 8) or my laptop (Windows 7). It will be picked up sometimes with instructions to wait until installation is complete but before the installation completes, I get the same message "Printer could not be detected, check the USB cable".

I have tried everything on the manual, checking the cable to the PC/Printer, switched the printer on and off, took the installation CD out and re-inserted it and restarted the PC but the installation won't pass this 3rd stage.

Any help will be appreciated.

1 Answer

0 votes
answered by (236k points)

My recommendation is to try to remove everything that's related to this printer: driver, software, help tools, configuration tools, etc. Secondly, go to Start > Run > Services.msc and locate the Print Spooler in the list. Right click it and select Restart then reboot the PC and use the official downloads to obtain the drivers. Download the correct driver for your operating system and plug the printer to PC when you're asked and it should work. Additionally, if it gives you the same error, there might be a problem related to hardware and it needs repairing.

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