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Barcode causing an error in deleting a patron.

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asked by about Library Pro Silver
edited by

Having trouble deleting a patron. It shows he has a book signed out, but it can't be checked in as the barcode has a plus (+) sign in front of it. When trying to check it in, it says the following error: "Sorry cannot check this in - unable to get copy data for circ #+30058000073223". How can this be fixed so the patron can be deleted?

1 Answer

0 votes
answered by (264k points)

An easy fix for this solution is to re-add the item again and mark it as seen or deleted then hide the one with the error. This could be an error given by the program's functionality. You should check the details for the patron. Most likely there is something wrong with an element assigned to him. Replicate the item, mark it for deletion and hide the other one. This way you will have a record of him even if the other one gives you errors.

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