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Windows does not let me open this game.

0 votes
asked by about WildTangent
edited by

I have repeatedly installed, uninstalled, and re-installed a game that I have purchased - which I have an unlock code for - but Windows does not let me open this game, no matter what I try. I have been in e-mail contact with the customer service for almost 2 weeks, and no solution has been found.

1 Answer

0 votes
answered by (194k points)
edited by

If the game cannot be started, uninstall the program and then use CCleaner to clean the registry files. After this operation, make sure that DirectX and Visual C+ Runtime are installed in your computer. There is also the possibility that the game became incompatible with your PC because of system updates. The official developer should be able to issue you a CD or something related.

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