Usually, this kind of problem appears when a program is not compatible with your Windows operating system. There is no information on the Internet about Windows compatibility for ShopTrac Pro. I can suggest you use the Compatibility Mode. Right click on its setup file, select properties and go to the Compatibility tab. If this method is not working then, I recommend you contact the developers at: email@example.com and ask them about this issue (this is the right solution to get reliable information).