If nothing is loading when you access the program's functions, go to the Store options and manually select another store or change the COM ports. The software offers you the possibility to connect using different ports of the computer. To access this function, start the application then go to Store > Setup Store. Try different connection methods and you will succeed after all. Additionally, go to Start > Run > devmgmt.msc and make sure the devices are installed correctly. If you have yellow items on the list, check the category then install the correct drivers.