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Login procedure failed.

0 votes
asked by about Video Server E
edited by

I cannot log in with Videoserver E. I have a camera system which IP is 192.168.1.10. I opened a port (portforwarding) 80 with the IP 192.168.1.10. I tried to log in on Videoserver E, but it says: "Log in procedure failed."

Is it possible that I have the wrong username and password?

1 Answer

0 votes
answered by (194k points)

Yes, this is actually possible. Return to the port forwarding option and make sure that the forwarding is applied to TCP and UDP protocols. Once you do this, make sure that the connection can be established successfully by pinging the target host (192.168.1.10). After this operation, try to log-in again. If you encounter the same error, you might need to reset the password. To do this, consult the manual of the software.

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