First time here? Check out the FAQ!
x

My Message when scanning with MP Navigator: ''Cannot communicate with scanner. Cable may be disconnected or scanner may be turned off. Check status. Scanner driver will be closed''.

0 votes
asked by
retagged by

I get this message when scanning with MP Navigator from my Cannon MX870to my iMAC (Mac OSX 10.6):

"Cannot communicate with scanner. Cable may be disconnected or scanner may be turned off. Check status. Scanner driver will be closed."

How and where can I get an upgrade to MP Navigator for my Mac computer? My existing MP Navigator 2.2 (6/20/06) won't scan & says it's not connected. But my MX870 printer is connected and it scans with Image Capture.

1 Answer

0 votes
answered by (100k points)
edited by

Most likely your version of the Mp Navigator is outdated and does not recognize your device. My advice is to download a new package of the software and uninstall the old one. Simply go to Applications folder and drag its icon to the Trash, then run the newly downloaded MP Navigator package. Also, it is recommended to perform a restart of your computer although it's not necessary but the process could come in handy for the old files to get deleted.

Your answer

Your name to display (optional):
Privacy: Your email address will only be used for sending these notifications.
Anti-spam verification:
To avoid this verification in future, please log in or register
...