The 6D Embroidery Machine Communication is automatically installed with your Embroidery Machine. If its icon is not working, you will need to remove the software from your computer (Control Panel > Uninstall a program), run CCleaner to make sure that there are no leftover registry keys in your system and install it again. This should fix it. If not, use the
+44 (0) 20 8503 9595 phone number to contact the Support team.