The Time Trader application is commercial which means you will have to buy it before it can actually install it on your computer. Secondly, no troubleshooting, user guide, or any downloadable content is found on the official website. This is price analysis software that allows you to create various charts with the data. You should contact the developer of the software to obtain instructions on how to use it or access the available About section through the menu bar. Unfortunately, this is the only way. The About section also contains contact methods.