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Call Routing to technicians.

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asked by about PrettyMay Call Center for Skype
edited by

I have 5 help desk technicians at various locations throughout the US. I want to be able to provide a customer 1 Skype number and that call gets routed to one of the 5 technicians based on the time of day Will this software be able to do that Also, if the call rings 4 times with no answer, it gets routed to another technician. Is this also possible with the software?

1 Answer

0 votes
answered by (236k points)
edited by

Yes, this application is offering all the features you need. This is actually the purpose of it. The official website offers all the necessary details about the software and its way of working. I recommend accessing it. The link will lead you straight to the Features page where everything is explained about it. To better understand the software, simply download a demo to test it. This way you will see exactly how it works and if it works exactly as you need for your business.

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