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I don't have a Gmail and my child have played with the phone and now is locked.

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It's asking for a back up PIN, but I have tried with the trick of Volume UP + Home + Power but it does not work.

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answered by (194k points)

For the buttons to work, the smartphone needs to have Android as the operating system. Secondly, you need to turn off the phone and try variations of the buttons. For example, not all phones work the way you described. The main button that needs to be pressed is Power then try Home + Power or Volume UP + Power. One of these will surely work as every phone has a Recovery menu that can be accessed.

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