Firstly, make sure that you typed the correct email address in the provided field. If the address is correct and it doesn't work, I suggest you upgrade the utility. Navigate to the official web page, click the CAMEDIA Master 4.x Upgrades link, select your operating system and download and install the upgrade. Also, configure your security program and Windows Firewall to allow the application to connect. If this doesn't help, I suggest you use
1-888-553-4448 phone number to get in touch with the Support team.