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Can't download information from a stick.

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asked by about GS-01 Digitool Reports
edited by

I have GS-01 Digitool product. I try to download informations from 1 stick but I can't. The following message appears : "Download error (002)". What can I do regarding this problem?

1 Answer

0 votes
answered by (77.9k points)

This error might have several causes. To fix it, you can try to check if the reading device has enough battery. This might be the reason why you can't download data from it. Also, try to use a master user for this action. It's possible that this action can't be performed by a regular user. For additional support, contact the manufacturer on the official website.

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