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Virus problems (may be bugbear): unable to install antivirus, slow opening system, unable to download a removal tool, double signs in mail and word systems

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asked by (120 points)
edited by

Virus problems (may be bugbear) since last Thursday: unable to install antivirus, slow opening system, unable to download removal tool, double signs in mail and word systems. Is there a free solution or do I have to ask a technician to look and maybe format my OS?

1 Answer

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answered by (15.7k points)

If you have the necessary patience, you could try downloading the F-secure removal tool from this link ftp://ftp.f-secure.com/anti-virus/tools/f-bugbr.zip Else, if you don't have an antivirus and you are unable to install it, it is very unlikely to get rid of the virus, you might be needed to format the C drive, reinstall your OS, install and antivirus and perform a fullscan of your computer.

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